It is our main goal to provide satisfaction to our customers by evaluating their requests, suggestions and feedback effectively through all communication channels.

In line with this goal,

• We address every complaint we receive from our customers quickly, inform them during the solution stages and make permanent improvements in our processes to prevent the repeated complaints.

• We provide fair and impartial feedback to our customers.

• We offer quality, fast, pioneering, reliable services to meet customer demands and we continuously improve our processes.

• We reward the achievements of the people who produce services in our processes, analyze our satisfaction surveys conducted with our customers in detail and carry out studies focused on continuously increasing our scores.